Privacy Policy

KeyForge Tech SRL (“KeyForge”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal data is secure. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online shop, products, and our KeyForge Master configurator app (collectively, the “Services”). This policy complies with Romanian law and the European Union’s General Data Protection Regulation (GDPR).

1. Introduction

By accessing or using our Services—including browsing our online shop, making purchases, or using the KeyForge Master app—you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Services. ​

2. Information We Collect

2.1 PERSONAL DATA YOU PROVIDE

When you interact with our Services, we may collect information that can identify you (“Personal Data”), including:

  • Contact Details: Name, email address, telephone number, and mailing address.
  • Payment Information: Credit/debit card details and billing information (processed securely by our payment provider).
  • Account Information: Usernames, passwords, and order history.
  • App-Specific Data: When using KeyForge Master, information you enter to configure your macropad, including custom shortcut settings.
  • Support and Communication Data: Any information provided when you contact us for support or inquiries.

2.2 AUTOMATICALLY COLLECTED INFORMATION

We may automatically receive and record information from your device and browsing activity, including:

  • Device Information: IP address, browser type and version, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on our site, and other analytical data.
  • Cookies and Similar Technologies: For personalization and analytics (see our Cookies Policy for more details).
Our website uses cookies to enhance user experience. For detailed information about how we use cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

  • Provide and Improve Our Services: Process orders, manage your account, and tailor your experience in our online shop and the KeyForge Master app.
  • Communicate with You: Send order confirmations, respond to inquiries, provide customer support, and deliver promotional messages (with your consent where required).
  • Personalize Your Experience: Customize product recommendations and app configurations.
  • Maintain Security: Monitor for fraud, secure our systems, and comply with legal obligations.
  • Analytics and Research: Understand how our Services are used to improve functionality and performance.

4. How We Share Your Information

We may share your Personal Data with:

  • Service Providers: Third parties that perform services on our behalf (e.g., payment processors, hosting providers, and customer support).
  • Legal Authorities: When required by law, to comply with legal processes, or to protect our rights, property, or safety.

Your data is shared only to the extent necessary to provide our Services and will not be sold or used for marketing by third parties without your explicit consent.

5. Data Retention and Security

5.1 DATA RETENTION

  • Online Shop & App Data: We retain your Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy. After that, data is securely deleted or anonymized.
  • Legal Obligations: In some cases, data may be retained longer if required by applicable law or for legitimate business purposes.

5.2 DATA SECURITY

We use industry-standard technical and organizational measures—including encryption, secure storage in certified data centers, and restricted access controls—to safeguard your Personal Data. While no method of transmission over the Internet or electronic storage is 100% secure, we strive to protect your information as best as possible.

6. International Data Transfers

Your Personal Data may be transferred to and maintained on servers located outside your country of residence, including within the European Union and in third countries such as the United States. When we transfer your data, we take appropriate steps to ensure that it remains protected in accordance with this Privacy Policy and applicable data protection laws.

7. Your Rights

Under GDPR and Romanian data protection law, you have certain rights regarding your Personal Data, including:

  • Access: The right to request copies of your Personal Data.
  • Correction: The right to have inaccurate or incomplete data corrected.
  • Erasure: The right to request the deletion of your data, subject to legal obligations.
  • Restriction: The right to request that we restrict processing of your data.
  • Data Portability: The right to obtain your data in a structured, commonly used format.
  • Objection: The right to object to certain types of processing, including direct marketing.

To exercise these rights, please contact us at info@keyforge.tech. We will respond to you as soon as possible.

8. KeyForge Master configurator app

We do not collect any data, everything is stored on your PC and KeyForge Device

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new effective date. We encourage you to review this policy periodically.

10. Changes to This Privacy Policy

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

KeyForge Tech SRL
Email: info@keyforge.tech

LOGIN/REGISTER

This website uses cookies in order to give you the most relevant experience. To use the site, it is necessary to accept the cookies.

Accept
Cookies Policy